Greg Hanks
Senior IT Architect
Visionary and Goal oriented IT Senior Executive with demonstrated experience in planning, developing and implementing cutting edge information solutions that address business opportunities. Develop strategic plans for implementation and operation of client services, product support, quality assurance and training. Initiate and enforce both monetary and technical controls addressing company need and promotion of manageable growth. Demonstrate mastery of problem solving, trouble shooting, crisis management and negotiation. I am experienced with joint application development, benchmarking, capacity planning, project and resource management.
Fields of Expertise
Business Architecture | Leadership | Profit and Loss |
Budgeting | Vendor Management | Team Building |
Product Lifecycle Management | Vendor Relationship management | Internet/Intranet/Extranet |
Groupware/Data/Voice | Business Continuity/Disaster Recovery | Mergers-Acquisitions Turnarounds Startups |
Resource management | Infrastructure | Desktop Management |
Selected Achievements
Reduced support costs and saved over $12,000,000 by correcting and normalizing .net framework on 85,000 machines across 200 business units.
Saved $750,000 in support cost through management of MSDN Contracts over a three year period
Reduced desktop support cost and decreased business downtime through standardization and documentation of support procedures.
We increased customer satisfaction through updates, upgrades and patches to a normalized desktop.
Introduced foreign language packs to Office for Chinese, Japanese and Korean customer base.
Introduced bug tracking and ITIL quality assurance program to software engineering and delivery
Implemented business continuity and recovered losses incurred at One Liberty Plaza following the 9/11 Twin Towers attack.
Experience
UnitedHealth Group Hartford, CT 2006 to Present
UnitedHealth Group is a Fortune 25 company representing managed care and benefits organizations such as UnitedHealthcare, UnitedBehavioural Health, Uniprise, Oxford, Ingenix, RX Solutions and more.
SENIOR IT ARCHITECT
Duties included “Owning” all Microsoft desktop applications that were not Operating system, including but not limited to:
Office | Internet Explorer | .net Framework |
Visual Studio | Media Player | Silverlight |
Outlook | Visio | Project |
Access, | Sharepoint Designer | Expressions |
Responsibilities include management of the above software in an environment composed of over 85,000 machines across 200 different business units worldwide and involve “SME”(Subject Matter Expertise), Lifecycle Management, Security, Upgrades and Support.
Current projects include migration to Windows 7 / Internet Explorer 8, Tricare Military Security compliance and virtualization.
QUASK LTD, North America 2004 to 2006
Quask was a software manufacturer located in Oxfordshire, UK providing forms software, and enterprise workflow management software.
North American Technical Lead
Duties included all technical support, Pre and Post Sales support, and customer liaison in the Americas as well as architecture, Implementation and management consultation regarding use of the product.
Technologies employed include:
Web Services, (IIS AND Apache) | SQL |
Application Servers | .net Framework |
ASP | PHP |
XML | Active Directory |
DNS | DMZ Architecture |
Workflow Logic | EMail |
Swiss Re, Armonk NY 2002 to 2004
Swiss Re is one of the leading Global reinsurers employing over 10,000 people worlwide
Director of Telecommunications, North America
Responsible for all telephone and data networking throughout the Americas, including Disaster Recovery and Business Continuity.
GREG HANKS DESIGN, Durham CT 2000 to Present
Principal
If you want it, I'll build it! Primary business focus on Data and Wide Band telecommunications, Business Continuity, Disaster Recover, Internet Integration, e-commerce, convergence and Infrastructure.
Prior projects include:
· BA-660 Compressor Limiter | · Video Security systems | · All-House Automation | · 24-48-96 track mixing and recording studios |
· Special Effects Firing control | · Enterprise Document management | · PBX Systems | · Enterprise FAX management |
Concord Electronics, Inc. New York, NY 1994 to 2000
Director of Strategic Marketing - Network Administrator-
RF Connector and wiring assembly design. New product development
New York Technical Support, Ltd New York, NY 1983 to 1994
Principal Technical Engineer
Led design, fabrication, installation and service of communications, data, control, professional audio and video systems.
Audiotechniques, Inc. New York, NY 1980 to 1983
Technical Director
Headed Installation and Service Department.
Filmways/Heider Recording Hollywood, CA 1977 to 1980
Technical Director and Chief engineer
Managed planning, design, construction, operation and maintenance of 14 studios and 3 remote trucks
Education and certifications (Past and Present)
Analog Electronics Engineer, IEEE (International Electrical and Electronics Engineers Society) MCSE+I(Microsoft Certified Systems Engineer plus Internet). AES (Audio Engineering Society AND Aerospace and Electronic Systems Society) SMPTE (Society of Motion Picture and Television Engineers) NAB (National Association of Broadcasters) SPARS (Society of Professional Audio Recording Studios) Graduate Studies at Phoenix University and Villanova University, Selected Courses. Member of Ethical Engineering Society(Word Doc Download)